When Receiving Your Product

Before signing the shipping report, check the box of your product for any damage or problem. If for any reason there is any damage or defect, or if there is an opening in the band of the parcel, please return your box with the request to keep a report to the cargo officer without signing any documents related to the delivery. If you fulfill this obligation, your new products will be sent to you immediately. We are not responsible for the damage or deficiency of the products in the case of receipt of the products whose boxes are damaged or whose contents are claimed to be missing. Please report this situation in writing to info@petraceramic.com as soon as possible or verbally to our phone number 0507 038 0758, together with the contract number.

Our Customer Service

For all your questions about your orders and information about products, you can contact us from anywhere in Turkey by calling 0507 038 0758 or request support by filling out our contact form.